For an independent placement arranged through Posticy, the Marketer pays the Publisher directly. Posticy provides the collaboration and payment integration workflow; it does not hold the placement fee in an escrow account or wallet.
When payment is required
A binding Order is created when the Publisher accepts a Direct Proposal, or when the Marketer accepts a Publisher Proposal submitted in response to an Offer Request. Acceptance automatically generates an invoice in the Publisher's name. The invoiced placement fee must be paid before publication. Payment is a requirement for publication, not the event that forms the Order.
Premium and Connects cover eligible platform actions separately. They do not pay the Publisher's placement fee. See Premium: Benefits, Billing and Cancellation.
1. Open the accepted Order
- In your Marketer dashboard, open Orders → My Orders.
- Use Search orders or the status, Project, website and date filters to find the placement. The Accepted status filter helps locate accepted Orders awaiting the next step.
- Click the Order ID or its status to open the Order conversation and details.
The Order screen includes the article, website, price, payment information and Order Timeline. Keep payment questions and agreed changes in the Order conversation.
2. Review the invoice
Where an invoice has been sent and payment is outstanding, the screen shows Invoice Sent • Payment Required. Use View Invoice & Pay to open the available invoice or payment route. The timeline also provides View Invoice when available.
Before paying, check:
- The Publisher and selected website match your Order.
- The placement amount and currency match the agreed terms.
- The Publisher's and your company's billing details are accurate.
- Any taxes and the final payable amount are clearly shown.
If something is wrong or missing, ask the Publisher to correct the invoice before payment. A price or term change after acceptance requires both parties' agreement.
3. Pay using the available method
PayPal or Stripe
Use the payment method offered for the Order, such as PayPal or Stripe, and complete the provider's payment steps. The money is paid directly to the Publisher through that provider. Provider processing, account restrictions and payment disputes follow the provider's rules.
The normal Publisher account workflow and Publisher Sales Portal both support integrated payment and automatic invoicing. The available method depends on the Publisher's setup and the specific Order. Do not assume every Publisher offers every method.
Manual payment, where enabled
Manual invoicing is available only where enabled by a Posticy administrator. If your Order uses this route, review the supplied invoice and follow the agreed payment instructions. Provide the transaction ID or payment reference through the designated workflow so receipt can be verified.
A submitted reference is not itself proof that the Publisher received payment. The Publisher must verify receipt before the payment is treated as confirmed. If the manual payment control is unavailable or does not open, contact support with the Order ID.
4. Check payment confirmation
Keep your payment receipt or transaction reference and return to the Order. Check the payment status and timeline. Where available, use Refresh Status or Refresh Payment Status to request an updated provider status.
If the provider shows a successful payment but the Order still requests payment, check the transaction and contact the Publisher or support before paying again. Include the Order ID, payment date, amount, currency and transaction reference. Do not share card details or passwords.
After payment
The Publisher proceeds with the agreed publication and must officially deliver the published URL through the Order workflow. A URL pasted into chat does not replace official delivery or activate monitoring.
Review the delivered article and agreed links. The review period is five days after official delivery. Request corrections through the Order when needed; an outstanding revision request prevents automatic completion. Completing an Order does not end ongoing publication and link obligations.
See Understanding Order Statuses for Marketers.
Refunds and payment disputes
Refunds for independent placement fees paid directly to a Publisher are handled between the Marketer and Publisher under their Order and applicable law, and through the payment provider where relevant. Posticy does not hold these funds for release or refund.
Payments to Posticy for Premium, Connects or add-on services are separate. Managed services are governed by the separate service agreement and applicable managed-service refund and replacement rules. A failed placement or cancelled accepted Order does not automatically refund platform usage charges.
If you cannot pay or find the invoice
- Confirm you opened the correct accepted Order.
- Check the invoice link in the Order Timeline and any updated invoice recorded in the conversation.
- Ask the Publisher to correct missing billing details, amount, currency or unavailable payment options.
- For a broken payment control or a status that does not update, submit a support ticket with the Order ID and relevant payment reference.
For the proposal workflow, see Sending a Direct Proposal or Offer Requests for Marketers.