Managing Your Account and Billing Details

Use your Posticy account settings to keep your contact and billing information current and choose the notifications you receive. The shared account pages are accessible from My Account in your Marketer or Publisher dashboard.

Open your profile

Open My Account → My Profile. The profile page summarises your contact information, account details, subscription and Connects, and provides links to personal information, billing, notifications and notification settings.

Changing dashboard roles does not create a separate identity. See How to Use the Dashboard Access Feature.

Update personal information

1. On My Profile, choose Edit profile or Personal information.
2. Review First Name, Last Name and Phone Number. Check the phone country code as well as the number.
3. If changing your profile image, use the image control. The form allows PNG, JPG and JPEG files.
4. Complete the required fields and click Save Changes.
5. Check the confirmation and return to your profile to verify the saved details. Use Cancel if you want to leave without saving.

The Email field is read-only in the current Edit Profile form. If you need an account email change or cannot access your account, contact Posticy Support for the applicable process.

Update billing address and company details

The Billing Address section is in the same Edit Profile form. Review:

• Street.
• Zipcode.
• Country.
• State.
• City.
• Tax ID, where applicable.
• Company Name.

Follow the asterisks indicating required fields and use accurate billing information before placing an Order or purchasing a service. Click Save Changes and check the result.

Updating your profile should not be treated as confirmation that an invoice already issued has been corrected. For an existing invoice, contact the issuer or Posticy Support as appropriate, supplying the invoice and Order references.

Find subscription and payment information

Use My Subscription or the profile’s Billing & Subscription link for your platform plan. Use Payments in My Account for the payment options available to your role. Consult the relevant Order when checking a specific Publisher invoice or payment.

Keep these charges separate: Premium and Connects are platform usage services; independent placement fees are paid to the Publisher. A billing-profile change does not itself change payment-provider connections or cancel your subscription.

See Premium: Benefits, Billing and Cancellation, Buying Connects and Checking Your Balance, and How Payment Works for Publishers.

Choose notification preferences

1. Open My Account → Notifications Settings, or the Notification settings link on your profile.
2. On Email & Notifications Settings, choose all notifications or review the individual preferences available to your account.
3. Click Save Changes and check the confirmation. Use Cancel to leave without saving your changes.

The current Marketer settings include Proposals and Order notifications, payment notifications, recommendations and promotions, weekly recommendations for newly added websites, Weekly Link Status Report, Chat Notifications and Chat Message Sound. Available choices can depend on your role.

Chat Message Sound is described as sound for new chat messages when the browser tab is not active. Delivery can also depend on your browser and device settings. These preferences should not be interpreted as confirmation that a support live-chat service is available.

Use Notifications to view account notifications. Changing preferences does not remove the need to check and fulfil your active Orders.

If a change does not save

Read any validation message, complete the required fields and check that phone, country and billing details are entered in the expected format. If the issue continues, submit a support ticket with the page, field and error. Never send your password or payment-card credentials in a ticket.