Can I Use My Own Invoicing System on Posticy?

Yes. If Manual Invoicing is enabled for your Publisher account, you can issue an invoice through your own accounting system and provide it through the Posticy order workflow.

Manual Invoicing is enabled by a Posticy administrator. It is not switched on automatically for every Publisher account.

When to contact Support

Contact Posticy Support if your business needs to issue invoices through its own accounting software and the payment options available in your account do not fit that workflow.

Include:

Your registered Publisher email.
The relevant Order ID, if an order is waiting.
A short explanation of your invoicing requirements.
Any error or restriction preventing you from proceeding.

Support will review your account and advise on the available setup. You do not need to send passwords or payment-account credentials.

After Manual Invoicing is enabled

Refresh Posticy and open the relevant order.
Follow the available invoice steps. The manual invoice option supports an invoice link or an uploaded document.
Check the customer’s billing details, the agreed service, amount and currency before issuing the invoice.
Provide clear payment instructions and keep any related discussion in the order conversation.

Use the customer’s correct billing information. The invoice remains your responsibility as the seller, even when the placement is arranged through Posticy.

Invoice generation and payment are different

Using your own invoicing software does not necessarily mean that you cannot receive payment through PayPal or another agreed method.

The invoice documents your sale. The payment method determines how the customer pays you. Make sure the invoice and payment instructions refer to the same order and amount.

For independent Marketplace placements, the customer pays the Publisher directly. Posticy does not hold the placement funds in an escrow account or wallet.

Confirm receipt before publishing

Manual payments do not provide the same automatic payment-status signal as an integrated payment flow.

The customer may submit a transaction ID or payment reference through the order workflow. Check that the funds have actually arrived before treating the order as paid and proceeding with publication.

If the payment or invoice controls do not work, contact Support with the Order ID and a screenshot of the affected step.

Frequently asked questions

Can I enable Manual Invoicing myself?

No. A Posticy administrator must enable it for your account. Contact Support to explain your requirements.

Does this change the agreed placement price?

No. Enabling Manual Invoicing does not itself change your website prices or an order’s agreed terms.

Can Posticy issue my placement invoice for me?

For an independent Marketplace placement, you are the seller and remain responsible for the invoice. Integrated invoicing can generate it in your name; Manual Invoicing lets you supply your own document.

What if an invoice has already been issued incorrectly?

Request the appropriate correction for the existing invoice and payment. Do not ask the customer to pay again simply to obtain a corrected document.

See Correcting an Incorrect or Incomplete Publisher Invoice.

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